AutoVue

Following are known problems with the AutoVue viewers in some Meridian Enterprise versions. These problems are actively being resolved wherever possible. Some of these issues are limited to the BlueCielo implementation of the viewers and are the responsibility of BlueCielo ECM Solutions. Other issues are native to the viewers themselves and are the responsibility of Oracle, Inc. Solutions will be provided as hotfixes or in future Meridian releases.

• The error Failed to Initialize JVue applet can occur if all of the following are true in the same Internet Explorer session:
  • AutoVue is installed on the local PC as a desktop deployment
  • A document is viewed in the Meridian Web Client with AutoVue Client/Server and the Use Oracle AutoVue for viewing documents option enabled
  • The option is then disabled

  • Viewing a document with the desktop deployment is attempted

  The problem is that the Java virtual machine cannot be reloaded. Restarting the browser reloads the virtual machine and the other viewer deployment can be used.

• The AutoVue Desktop versions are not supported by the 64-bit Meridian clients. Consider installing the AutoVue Client/Server in such cases. For more information, see the BlueCielo Meridian Enterprise Administrator's Guide.
• No support for object enablers in .dwg files created by the AutoCAD vertical applications and Autodesk Inventor. The objects are not shown in the viewer.
• Right-clicking to display the shortcut menu may execute the Zoom All command.
• License file information may be requested when switching between the AutoVue Desktop and AutoVue Client/Server viewers. Restarting the client application resolves the error.

• If AutoVue 3D Professional Advanced is installed on a computer where AutoVue 2D Professional was originally installed by a BlueCielo setup program and the BlueCielo setup program’s Repair option is executed, the original BlueCielo installation will be restored and the computer will revert to the AutoVue 2D Professional viewer. To restore AutoVue 3D Professional Advanced, uninstall AutoVue 3D Professional Advanced before executing the BlueCielo setup program's repair option and reinstall AutoVue 3D Professional Advanced afterward.
• The AutoVue Document Converter will fail to install if User Account Control (UAC) is enabled on 64-bit computers.
• The borders drawn around hotspots can appear inaccurate depending on the computer's operating system. The region that the borders surround can be several pixels too large or too small in height or width. The location of the borders has no effect on the functionality of the hotspots.The borders are drawn using the Autodesk RealDWG library that does so with a virtual graphic device so that the borders can be shown on any hardware graphics device. The screen coordinates of the virtual device are slightly different on different operating systems and in different versions of RealDWG.The borders drawn by AutoCAD are accurate because AutoCAD does so with the hardware graphics device.
• When used with Java 6, the viewer may retain focus after showing a document when browsing a navigation view. This can make it difficult to browse the view with the keyboard arrow keys. This can be resolved by installing a newer version of Java. For information about issues with other versions of Java, see the BlueCielo Meridian Enterprise Supported Software document.

• When used with Java 8, the Print and Print Preview commands might not work. The solution is to either downgrade to Java 7 or perform the following workaround:

  1. Stop AutoVue Server

  2. Open the file AVS\binallusers.ini in any text editor.

  3. Add the setting NATIVEJAVAPRINTING=1 to the [PRINTOPTIONS] section like this:

     [PRINTOPTIONS]
     NATIVEJAVAPRINTING=1

  4. Save the change.

  5. Restart Autoue Server

  6. Test the Print and Print Preview commands.